I can't connect to the server?

1. Server problem

2. Upgrade Flash

3. Clear your cache

4. Call your ISP

5. Firewall setting

his might be a problem on Club Penguin's end, not yours. The server might be offline so that Club Penguin can update or work on the website. If you can get to the Club Penguin Community section, click on “What's New Blog” You can find important news there about what's happening on the site.

2. Check to make sure you are using the latest version of Adobe Flash Player. Your flash player is the part of your computer that lets you play club penguin. You might need to install the newest version. The best way to do that is to go to the Flash Player Download Center.

3. You might need to clear out your cache. Please go to I'm asked to clear my web browser cache to find out how to do this. It's simple to do, so you should try it and see if it helps.

4. If none of these things work, you should call your Internet Service Provider (ISP). That is the company that you pay to connect to the Internet. They might be using a firewall that is blocking the ports that lead to Club Penguin. When you call them, tell them to open up these ports for TCP outbound traffic: 3724, 6112, 6113, and 9875.

5. Your computer might have a firewall built into it. Programs such as Window XP, Vista, and Mac OSX have a firewall that might prevent you from logging on to Club Penguin. Talk to a parent about how to change the settings on your firewall.